Contractors for a site are crucial and RMD has a full list of approved contractors who we ensure deliver work to a high standard and that they hold the essential Health & Safety and Insurance documentation.

We have extensive experience of managing teams of on-site staff for developments ranging from Porters, Concierge Service and Building Managers, to Estate Managers and on-site cleaning teams. We ensure controls are in place to measure performance and work is monitored on an ongoing basis with regular review sessions held with the teams. We deal with all payroll services.

We will work with the client to identify their needs, recruit the right people and monitor their performance.

Communication is essential and all our Property Managers are trained in the legalities of conducting both Annual and Extraordinary General meetings. In addition to the formal meetings, our Property Managers will hold general residents meetings, and when required, will also meet residents individually to discuss their specific issues.

The sound financial management of a development is essential to enable all maintenance issues to be funded on an ongoing basis and, importantly, to enable redecorations and major works to be carried out in accordance with the lease. RMD recognises that this requires a high level of financial controls.

This financial support includes working with the client to produce an annual budget which will make provision for future works whilst providing the funding that will maintain the site.

Financial reports will be provided on a periodic basis as agreed with the client which will facilitate constant monitoring of the financial performance of the development.

Financial stability, and the ability to carry out necessary maintenance, relies on collection of the service charge in accordance with the lease. We will invoice and remind all owners before employing legal recovery.

We will ensure that the Client is kept fully aware of the collection process and progress in the collection of arrears. In addition to the collection of service charges we can also collect ground rent.

We work with several insurance brokers to ensure that we provide cost effective and comprehensive insurance cover to meet the needs of the Development. Such policies include, block buildings, public liability, terrorism, 24 hour home service cover and Directors & Officers insurance. We provide support throughout any claims process.

We have a large pool of specialists who are available to meet the varying needs of a development including Mechanical Engineers, Surveyors, Health & Safety Inspectors and Compliance experts who will advise on the interpretation of the lease.

We project manage both major and minor works utilising the services of professional multi-disciplined firms of surveyors.

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